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Salesforce Regrets Cutting 4,000 Jobs!

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Welcome to our Friday edition!

In today’s menu:

  • AI Inspirational Quote

  • AI Couldn’t Handle Real Customers

  • Top 20 Jobs Will Replace

  • AI Is Changing How Games Are Made

  • Social Media

  • Top Rated AI Tools

  • Social Media

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Experience is not what happens to you
It is what you do with what happens to you

Get the investor view on AI in customer experience

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LATEST NEWS

Salesforce admits it moved too fast with AI and cut too many human jobs.

Salesforce leaders say they overestimated AI and rushed to replace skilled workers, which hurt service quality and caused problems inside the company.

  • Salesforce cut over 4,000 customer support jobs in 2025 and replaced many roles with AI systems.

  • At first, the company said this move boosted productivity and handled customer talks at scale.

  • Later, leaders admitted AI struggled with complex cases, leading to more complaints and lower service quality.

This shows that AI is not ready to fully replace human judgment, especially in complex customer service work. It also warns other companies to move more carefully when using AI and cutting experienced staff.
Continue Reading…

Top 20 Jobs Will Replace

AI Is Changing How Games Are Made

AI is set to change how video games are made and played

AI groups like Google DeepMind and World Labs are working on world models that can create 3D game worlds from text. These tools are already helping studios make games faster and could soon let players build their own worlds.

  • World models can generate interactive 3D worlds using simple text prompts

  • Game studios say AI speeds up development, sometimes four times faster

  • Players may soon create personal game worlds without special skills

This shift could cut costs, boost creativity, and reduce stress for developers. While some fear job losses and low quality content, others believe AI will unlock new ideas and help teams make better games in less time.
Continue Reading…

Social Media

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