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- Salesforce Regrets Cutting 4,000 Jobs!
Salesforce Regrets Cutting 4,000 Jobs!
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AI Couldn’t Handle Real Customers
Top 20 Jobs Will Replace
AI Is Changing How Games Are Made
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Experience is not what happens to you
It is what you do with what happens to you

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LATEST NEWS

Salesforce admits it moved too fast with AI and cut too many human jobs.
Salesforce leaders say they overestimated AI and rushed to replace skilled workers, which hurt service quality and caused problems inside the company.
Salesforce cut over 4,000 customer support jobs in 2025 and replaced many roles with AI systems.
At first, the company said this move boosted productivity and handled customer talks at scale.
Later, leaders admitted AI struggled with complex cases, leading to more complaints and lower service quality.
This shows that AI is not ready to fully replace human judgment, especially in complex customer service work. It also warns other companies to move more carefully when using AI and cutting experienced staff.
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Top 20 Jobs Will Replace
AI Is Changing How Games Are Made

AI is set to change how video games are made and played
AI groups like Google DeepMind and World Labs are working on world models that can create 3D game worlds from text. These tools are already helping studios make games faster and could soon let players build their own worlds.
World models can generate interactive 3D worlds using simple text prompts
Game studios say AI speeds up development, sometimes four times faster
Players may soon create personal game worlds without special skills
This shift could cut costs, boost creativity, and reduce stress for developers. While some fear job losses and low quality content, others believe AI will unlock new ideas and help teams make better games in less time.
Continue Reading…
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